As part of an ongoing commitment to being at the cutting edge of hotel communications and operations technology, Hollywood’s iconic Roosevelt Hotel has implemented ALICE to help optimise staff communication and increase guest satisfaction. All communication and task management is now centralised and has changed the hotel’s operations efficiency and approach to guest service management. Following a guest request via ALICE, the staff member in closest proximity to the guest can address the issue and let others know it has been completed, keeping track of employee activity while also providing hotel’s management with actionable data. Managers are able to see what times are the busiest for employees and staff accordingly.
“We are incredibly pleased with the easy-to-use interface of ALICE and implementing the new system has directly contributed to our team being able to handle guest requests in a timely and efficient manner,” said Akshay Bahl, general manager of The Hollywood Roosevelt Hotel.