If there’s one rule of business we can all count on, it’s this — experience matters. Your experience and your suppliers. For over 30 years, RMS has been trailblazing new hospitality software solutions with one goal: to help their global customers succeed. Why? Because they genuinely care about their businesses. And when they succeed, RMS succeeds.
Current customers using RMS software know their customised platform reflects an intense understanding of the industry. It’s technologically advanced, immensely powerful yet truly user-friendly. Their customers are ambitious and savvy, and they turn to RMS because they know they can help them get more out of their business and gain more time to service their guests.
Ultimately, the force behind the success of any hospitality business comes down to this one thing — great customer service. That’s the bottom line. Customer service keeps guests coming back, it prompts stellar reviews and it inspires word-of-mouth promotion (which is downright priceless). And while having a solid, friendly, sharp front-end team counts for a lot, having your back-end flowing seamlessly is what makes consistent guest satisfaction possible. RMS products reach that end-goal. And here’s why they work.
RMS “get” your industry
Hotels, resorts, motels and serviced and residential apartments share many common needs, but the ability to tailor software to meet specific needs and react to changes in the market keeps you ahead of the curve.
RMS have incredible people working behind the scenes and when it comes to software, they don’t just rely on their past experience. Yes, they have a ground-breaking platform that’s changed the face of the industry, but that doesn’t mean a spark of inspiration won’t make it even better. The RMS technical team are always looking ahead, watching the trends, playing out new scenarios and finding fresh ways to help your business succeed.
RMS have recently introduced an online Guest Portal where individuals can log-in and update their details; make payments or reservations; manage their account; and even check-in. These features are game changers in respect of customer and user experience and can be customised to reflect your brand so it fits seamlessly with your business. Designed to increase loyalty and simplify the process for regular guests, it’s all about service.
The cloud makes much of this, and more, possible. Updates come through seamlessly without the need to load new software or stop working. It also gives you the power to control your business from anywhere, anytime, on any device. Whether you’re checking on bookings; communicating with guests (or tenants); pulling data for board members; or updating rates through RMS Channel Management — you’re in command of your business, from the other side of the continent or the world.
The Housekeeping Portal allows staff to log-in and record maintenance requests; update room status instantly; and ensure back of house runs smoothly without impacting guests.
The recently enhanced Events Module which was formerly available with the on premise platform is something that hotel and resort customers, in particular, will find incredibly useful. In a nutshell, it is designed to organise and oversee group functions at your property — ultimately taking the stress and complications out of the equation.
In the past, it was the norm to have software systems for each part of the business. There weren’t many systems out there that could do everything you needed. Thankfully those times have changed. Now with RMS, one system can manage everything from property management, reservations, dynamic pricing, event management, point of sale, housekeeping, guest marketing, revenue and yield management, channel management and distribution through OTAs and the GDS.
In this constantly changing environment where even disruption feels old, having the latest technology with the support of a responsive team is the only way to stay relevant.
There to help
When you sign up RMS are there for you. They provide support, 24/7. You can call and talk to a real, live, knowledgeable person (seriously!). You can jump online or dive into the knowledge base for how-to videos and webinars. RMS really are there to help.
The best way to see if RMS can help your business is to arrange a demo. Simply visit www.rmscloud.co.nz.