The Global AICR Receptionist of the Year awards took place recently at an event in Zurich. The international association of Luxury Hotel Front Office Managers holds the competition each year in partnership with Gold Key Media.

This year Heritage Auckland’s Tim Gordon, a receptionist at the luxury hotel took world runner-up at the competition. Tim won the title of AICR New Zealand Receptionist of the Year 2017 qualifying him to attend this prestigious competition in Zurich.

“It’s a great honour to have represented New Zealand and to have got this far. I am grateful to AICR awards organisers and Heritage Hotels for supporting me on this journey,” said winner Tim Gordon.

The competition was judged through a detailed written examination with questions covering finance, staffing and marketing. A gruelling simulated challenging guest management scenario was also included in the test which took place in front of an international panel of hospitality judges. Tim competed against entrants from 16 countries across the world, with first place going to a receptionist from Italy.

Tim Gordon joined Heritage Hotels in 2015, first at Heritage Hanmer Springs, before moving to Heritage Auckland in 2016.