About 125,000 items of customer information have been stolen from Japanese hotel chain Prince Hotels Inc’s website.

“We deeply apologize for the inconvenience and the anxiety we have caused to our customers,” Masahiko Koyama, the president of Prince Hotels, said at a news conference in Tokyo. “We will make utmost efforts to prevent a recurrence.”

The hotel has suspended booking from its websites and will only relaunch the function when it is certain the sites are secure.

The hotel operator has said that most of the affected customers were foreigners, as the information was leaked through unauthorised access to its booking website run in English, Chinese and Korean.

Credit card information was taken from 39 hotels, totalling 66,960 articles of stolen date, affecting international customers who made reservations through the Prince Hotels website prior to August 2017.

Additionally, 58,003 articles of data from 43 hotels, including full names, nationality, zip code, home address, contact number, email address, booking price, booking number, booked hotel name, check-in date and check-out date was also stolen. The identity data affects customers who booked hotel rooms anytime between May 2017 and June 2018.