Guests at AccorHotels UK and Ireland properties can now contact reception by sending a message on WhatsApp.
Each guest is assigned a dedicated phone number with their key card of arrival. Staff members will monitor requests on WhatsApp and can immediately respond.
As guests use their own phones to contact the hotel, guests can make requests whether they are at the hotel or off-site.
Approximately 90 percent of the group’s UK hotels already offer the service.
WhatsApp has over 1.3 billion users worldwide.
Chief Operating Officer of AccorHotels Northern Europe, Thomas Dubaere, said updating mobile technology improves both the guests and employees experience.
“Guests want to communicate using the methods they are most familiar with. The use of WhatsApp has increased exponentially over the past few years and is a platform most of our guests tell us they feel very comfortable using, so enabling them to use it to order room service or ask reception a question is a logical step to ensuring they have the best possible experience in our hotels,” Dubaere said.