Almost two million Australian AccorHotels customers will be aided with a Facebook Chatbot, AccorBot. The bot will be used to quickly respond to visitors and direct them to links on the websites of AccorHotels’ numerous franchises.
An example of how this would work would be customers sending a message like ‘Let’s book a room’ and the bot would respond with a link to a booking form or phone number to make reservations.
The bot instantly replies to guests’ customer service queries, answering simple questions promptly and leading users to websites for more information.
“We’re a company built on people, so the AccorBot has been designed to point people in the right direction and make it easier for our guests to be assisted by our real-world customer obsessed, guest service team. We can’t wait to see our guests start to use AccorBot and discover a new, digital-first way of interacting with AccorHotels,” said Simon McGrath, AccorHotels, Pacific chief operating officer.
