Huge shift for lifts

Man walking into an elevator
CREDIT: KONE Corporation

Elevator modernisation may not sound elegant and exciting, but it can make a huge difference in operational efficiency and guest comfort. Old elevators are not only slow and bumpy, but they also use a huge amount of electricity. By upgrading elevators, hotels can heavily reduce their electricity load and improve the ride comfort for passengers. Depending on the age of the equipment, elevator modernisation could involve anything from a simple cosmetic upgrade to a full elevator replacement.

In addition to elevators modernisations, KONE’s new 24/7 Connected Services™ allows owners to connect elevators to the cloud to improve reliability and decrease unexpected stoppages. This new service provides transparency and visibility to owners and helps keep these vital assets at their peak operating condition.

“With KONE’s 24/7 Connected Services, if something were to happen, we’d already know. The technology enables the elevators to tell us what’s happening in real-time and when we spot something that might cause an issue, we can send a technician to site before anything happens,” said Grant Winfield, regional director for New Zealand, KONE.

“It’s like a mechanic visiting your home to service your car the week before it was going to unexpectedly break down.”

It’s also important to consider that guests are usually unfamiliar with a building’s layouts and functions. By maintaining an easy-to-use and intuitive system, guest comfort and security can be addressed while management can monitor and ensure excellent customer service.

Digitisation is transforming how buildings and hotels are managed, and now it’s moving into the elevator space. Now information and visibility are available in real-time, which is useful given the 24/7 nature of the hotel industry.

“This is a huge shift for the elevator industry and we’re excited to be part of that transformation.”

Not only does elevator modernisation this increase operational efficiency, but it also ensures all guests are able to move throughout the hotel in a safe and efficient manner.

Furthermore, KONE Care™ provides maintenance solutions to fit with every building, helping you identify what you need and what you don’t.

Recently, KONE has worked on major hotel projects such as the Crown Towers in Perth and the Hyatt Regency Sydney.

“We’ve worked with all sorts of customers, from five-star hotels to smaller serviced apartment hotels, and always found a way to improve the customer journey.”

For more information about KONE Elevators contact Rachael Ziesler on 09 361 9020 or visit