A Marriott hotel database has been hacked and up to 500 million guests’ data has been compromised. The guest reservation database of its Starwood Hotel brand has been breached, and had been frequently accessed by outside parties since 2014.
“We deeply regret this incident happened,” said Arne Sorensen, Marriot President and CEO. “We fell short of what our guests deserve and what we expect of ourselves. We are doing everything we can to support our guests, and using lessons learned to be better moving forward.”
While the hotel giant has not yet finished identifying exactly what was taken in the hack, it is believed that it contains information on up to 500 million guests, and significant amounts of information on up to 327 million of them – including name, address, phone number, email address, passport number date of birth and arrival information. Payment information had also been taken although two other decryption keys are required to access it completely. However, Marriott could not confirm that the keys had not also been taken.
“Today, Marriott is reaffirming our commitment to our guests around the world. We are working hard to ensure our guests have answers to questions about their personal information, with a dedicated website and call centre. We will also continue to support the efforts of law enforcement and to work with leading security experts. Finally, we are devoting the resources necessary to phase out Starwood systems and accelerate the ongoing security enhancements to our network.”