Marriott trains staff against human trafficking

Marriott workers taught in classroom.

Marriott International has trained 500,000 hotel workers how to spot signs of human trafficking in its hotels.

“Human trafficking is a horrific form of modern slavery that entraps millions of people around the world,” said Arne Sorenson, president and chief executive officer of Marriott International.

“By educating and empowering our global workforce to say something, we are not just standing up for the most vulnerable in society, we are also protecting associates and guests as well as living up to a core company value – serving our world.”

Marriott began its human trafficking awareness campaign in January 2017. In the programme, on-property staff across 130 countries and territories are taught warning signs to look out for in 16 different languages.

Some examples Marriott shared are:
-minimal luggage and clothing
-multiple men seen being escorted one at a time to a guest room
-individuals who can’t speak freely or seem disoriented
-guests who insist on little or no housekeeping.

“Hotel workers wouldn’t necessarily see a human trafficker visibly restraining a victim; they would typically see a scenario that is much more nuanced and harder to detect if you don’t know what to look for,” said David Rodriguez, chief global human resources officer, Marriott International.

“That’s why helping hotel workers identify the signs of sexual exploitation and forced labour is so important. This knowledge gives them confidence that they can do something to help, which is already having an important impact in our hotels.”