Accor has launched an investigation into claims that an Ibis Styles hotel in Alice Springs has deliberately putting Aboriginal guests in inferior rooms.
An unnamed employee from Ibis Styles Alice Springs Oasis told ABC that staff had received an email instructing them to put people coming from “the communities” into special rooms. The term ‘communities’ is used colloquially for aboriginals who live in communities outside the town.
The email to the staff said “Just to keep everyone in the loop we are now only putting hospital linen into rooms 85 to 90. These rooms are to be referred to as community rooms and we will try to limit them to just that, those coming from the communities.”
Accor has disavowed the behaviour.
“We were made aware of the matter and are taking prompt and decisive action on this incident at the highest level,” the hotel group told BBC.
“We are extremely saddened and disappointed as it completely goes against our values.