LIFE THROUGH A REFURBISHMENT
“I was asked to write this article on hotel refurbishments, which for me is a very apt topic as we have just passed the…
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BRING ON SUMMER
“For most of us in this business which we call ‘hospo’, the first signs that the long cold nights of winter are passing and spring…
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HAS THE FRONT DESK BEEN REPLACED?
Not every guest likes talking to people and waiting in lines to check-in. A lot of travellers want to be in and out of…
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EXPERIENCED CONCIERGE RETURNS TO AUCKLAND
After 13 years working as chief concierge at Stamford Plaza Melbourne, Nikolas Adams has joined the team at Sofitel Auckland Viaduct Harbour as the…
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LES CLEFS D’OR WELCOMES NEW HONORARY MEMBER
Les Clefs d’Or has presented Sam Sherer, Hotel Manager at SKYCITY Hotel Auckland with an Honorary Membership. Honorary Memberships are awarded to industry peers…
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REINTRODUCING LES CLEFS D’OR
“As we enter our 24th year as the Les Clefs d’Or New Zealand Hotel Concierge Society, I would like to take the time to…
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THE ROLE OF SAFETY IN THE CONCIERGE DEPARTMENT
“In New Zealand, the role of the concierge usually involves managing or supervising a team or porters and doormen and maintaining a free-flowing…
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