Brett Sweetman, General Manager, Park Hyatt Auckland

Brett Sweetman was introduced to the buzzing hospitality scene when he was just a child. His father worked in the sector and was a general manager of hotels in Australia. Following in his footsteps, Sweetman is now the General Manager of Park Hyatt Auckland, a five-star waterfront hotel overlooking the Waitematā Harbour.

Sweetman has been with Hyatt for 16 years, working in Melbourne, Dubai and now Auckland. Starting his career with the brand in finance, he later moved to the operational side of the business, opening doors to many great and rewarding opportunities.

Park Hyatt Auckland is a luxury hotel that aims to showcase Auckland and New Zealand to the world.

“New Zealand has a great deal to offer international tourists, and we hope to help profile Auckland as a destination through our local artwork, food and beverage offering, and the authentic hospitality our whānau (family) provides to guests,” said Sweetman.

Over the past several years, authenticity, recognition and empathy remain the key components of Park Hyatt Auckland’s guest experience.

“I believe personal interaction and recognition are essential to meet the expectations of our guests.”

From a technical perspective, the hotel’s guest experience has evolved, with keyless room check-ins, chrome-casting facilities, and high-speed Wi-Fi, to better suit the new ever-changing environment.

The COVID-19 journey has proven difficult for everyone in the country and pivoted the way people do business. With international borders closed, Park Hyatt Auckland was forced to shift its focus to the domestic market and alter its business operations.

However, as New Zealand’s borders gradually reopen this year, Sweetman anticipates business to bounce back to pre-pandemic levels.

“Our team is looking forward to showcasing both our hotel and the beautiful city of sails!”

Currently, Park Hyatt Auckland has turned its focus back to the international market and is determined to show the world everything that Auckland and New Zealand have to offer.

“It’s been a difficult time for our industry, and we look forward to working with tourism bodies to ensure New Zealand stays on travellers’ ‘must do’ lists.”