Sunlife Resorts has successfully deployed a guest-facing mobile app at three of its luxury resorts in Mauritius. Within just six months, the custom app was downloaded by 65 percent of its guests staying on the property.
As the company reopened post-pandemic, it deployed an app to offer contactless services. After the initial hotel app was downloaded by only 15 percent of guests, Sunlife Resorts partnered with Hudini to create a more comprehensive and intuitive platform.
Founder and CEO of Hudini, Prince Thampi, said the app was the missing piece of the puzzle to enable ultimate guest experiences.
"Sunlife Resorts' commitment ensured that guests saw the app's potential, while the integrated functionalities helped the technology live up to its promise and add value to the guest's stay," said Thampi.
Hudini developed YourSunlifeApp, an end-to-end mobile platform that connects every touchpoint of the guest experience. The app allows guests to book rooms, check-in online, use their phones as digital room keys, and access dine-in, entertainment and housekeeping facilities. It also enables restaurant, golf course and spa reservations through a chatbot available 24 hours a day, seven days a week.
CIO of Sunlife, Abdool Kadell, said that the app has taken the company further in its journey to offer quality accommodation catered specifically to guest requirements.
"As a customer-centric organisation, we believe in setting high standards and constantly striving to exceed them. The success of the Hudini app has provided momentum to drive further innovation and enhance our guest offerings in the future," said Kadell.
Sunlife Resorts ensured that guests were aware of the app's benefits. Booking confirmation emails, blogs, and newsletters carried links to the app. Guest service agents and a specially designated staff member showcased the app and encouraged downloads, while in-room televisions and leaflets provided further details.
