USA | Wilding Hotels has elevated its guest experience and sustainability goals with Volo in-room concierge tablets.
Wilding Hotels, a premier name in wilderness hospitality, has partnered with Volo Solutions to implement in-room concierge tablets across its properties. This collaboration offers a modern, intuitive, and eco-conscious solution for guest engagement, while streamlining operations and enhancing service.
"At Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability," said Amy Hansen, Head of Hotel Operations.
"Implementing Volo in-room tablets has enhanced guest experience, streamlined operations, and supported our sustainability goals."
Wilding Hotels selected Volo for its user-friendly platform, customisation capabilities, and excellent customer service. Real-time updates and tailored content for each location were key factors, along with Volo's deep understanding of luxury hospitality.
The tablets offer convenient access to hotel services, bookings, and local recommendations. Guests can place orders, contact the concierge, and view personalised content from an in-room iPad. The technology has improved communication and reduced response times, enabling staff to focus on high-value, personalised service.
Replacing printed directories, menus, and brochures with Volo's digital solution has significantly reduced paper waste and printing costs, supporting Wilding's eco-conscious mission while maintaining convenience and luxury.
The tablets also drive revenue by upselling dining, spa services, and experiences. Wilding Hotels anticipates further personalisation and smart room integration, with AI-driven recommendations enhancing the concierge experience.
"Volo's intuitive platform and exceptional support made this transition seamless, and we've already seen increased engagement and revenue," said Hansen.
"These tablets are central to delivering a high-touch experience aligned with our brand's luxury and innovation."
Wilding Hotels is a unique wilderness hotel brand providing luxurious comfort in some of the most naturally beautiful and remote places. With locations in Alaska and Texas, Wilding's mission is to provide the space necessary to reset and reflect. Wilding's sustainability initiatives make the Wilderness Hotel a top-choice destination for eco-conscious travellers.
Volo Solutions creates modern in-room tablet software for Apple iPads, enhancing guest experiences and hotel operations. Volo offers a sustainable, digital alternative to printed materials for hotels, healthcare, and other hospitality industries.
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