Accor, the largest hotel operator in Australia and New Zealand, has provided vital shelter in the midst of the COVID-19 crisis.

Working with government authorities and community organisations, Accor has transformed itself from providing a luxury service to crucial infrastructure, making its accommodation and services available to those most in need.

Accor hotels are sheltering front-line health workers, the homeless and disadvantaged, vulnerable families, and returning residents who are required to go into quarantine for 14 days.

“Welcoming, protecting and taking care of others is at the heart of what Accor does best,” said Accor Pacific’s Chief Operating Officer, Simon McGrath.

“We could not do this without the incredible people we have in our business. They are not only providing accommodation, but also pastoral care and kindness. We have never been more proud of our colleagues.”

Many Accor hotels are being utilised (Accor brands include: SO/, Sofitel, MGallery, Art Series, Pullman, Swissôtel, Grand Mercure, Peppers, The Sebel, Mantra, Novotel, Mercure, Tribe, BreakFree, ibis, ibis Styles, ibis Budget).

“We are working closely with Government to accommodate those who are required to isolate for 14 days, before they go back into our communities,” continued McGrath. “Hotels are playing an essential role in this effort and the Department of Health is giving us guidance on how best to take measures to protect the health and safety of our teams and guests.”

In Australia and New Zealand, Accor teams are delivering many acts of kindness. Mercure Sunshine Coast Kawana Waters prepared dozens of meals for medical professionals at the Sunshine Coast University Hospital.

Novotel Brisbane Airport had a jungle gym play mat and baby toys delivered directly to the room of a family staying in-house for quarantine isolation to ensure they had everything they need to keep their young child occupied during their stay.

Grand Mercure Auckland learnt that it was one of their isolation guest birthdays, and they made him his favourite cocktail, an Espresso Martini, to celebrate. 

Accor hotels across the world are also sending a message of love and compassion to their local communities by illuminating hotel rooms at the front of their building in the shape of a heart. 

Accor is a world-leading augmented hospitality group offering unique experiences in 5,000 hotels and residences across 110 countries. Beyond accommodation, Accor enables new ways to live, work, and play, by blending food and beverage with nightlife, wellbeing, and co-working. It also offers digital solutions that maximise distribution, optimise hotel operations and enhance the customer experience.