Diana Quinones-Silva, general manager at Hotel Kurrajong Canberra, has worked hard to create an amazing customer experience for visitors, no matter the occasion. Through upholding operational efficiency, she has continued to ensure guests have a comfortable stay from beginning to end.
“I see myself as the ‘guiding influence’ in maintaining our hotel's standards of excellence. Whether through the implementation of strategic initiatives or the cultivation of a positive work culture, I aim to establish an environment where both guests and team members feel valued and fulfilled.”
Over the last 15 years, Quinones-Silva has worked alongside TFE Hotels, exploring a diverse range of brands and roles.
Before her current role, she was attracted to Hotel Kurrajong’s comprehensive service offerings and the significance of the building. Established in 1926, it is a historic landmark and a significant player in the Canberra market.
“The hotel's captivating history and remarkable Art Deco architecture presented an exciting opportunity,” said Quinones-Silva.
“Additionally, being situated in the Nation’s Capital added to its appeal, providing me the chance to explore a new and exciting market.”
As the right-hand woman for Hotel Kurrajong, Quinones-Silva has aimed to elevate the guest experience through aesthetics and ambience throughout her career.
As Canberra's top wedding venue, Hotel Kurrajong is committed to accommodating clients while preserving the property’s rich heritage. They recently hired a new events manager in hopes of adapting to the ever-changing market.
Quinones-Silva is committed to exploring innovative strategies to enhance morale and capitalise on the benefits and growth opportunities offered within TFE Hotels.
“My aim is to not only attract top talent but also cultivate an environment that fosters their long-term retention and professional development,” said Quinones-Silva.
Hotel Kurrajong has run several strategic partnerships with the Museum of Australian Democracy and events such as the Great Gatsby Gala.
With technology drastically changing the hotel industry, Quinones-Silva discussed how, although it's crucial to stay current, Hotel Kurrajong’s focus remains on the conference and events department.
Given the industry's volatility, Hotel Kurrajong is working towards creating stability to ensure a solid foundation for future generations.
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