For Edward Snoeks, General Manager of The Hari Hong Kong, every day is different and a blend of strategy and service.
Snoeks oversees hotel operations, collaborating with his team to ensure guests leave with smiles on their faces, while balancing immediate needs with long-term goals that align with Harilela Hotels.
With over 30 years in luxury hospitality across Europe and Asia under his belt, Snoeks’ career started when he left the Netherlands for the sub-tropical seas of Hong Kong in 1994 to work for The Regent Hong Kong’s food and beverage department. This led to various hotel management roles across Asia.
Snoeks said The Hari Hong Kong’s commitment to quality and sustainability attracted him to the property.
“My first impression was that the place was a stunning blend of design and warm hospitality, reflecting the Harilela Family’s heritage of impeccable service,” he said.
He has admired the hotel’s design, for example, the asymmetrical wooden ceiling in Zoku embodies the Japanese art of origami, while the lush green wall adds a refreshing touch. He said the beautiful suites with private terraces perfectly blend luxury and comfort.
As the hotel celebrates its fifth anniversary this year, Snoeks’ continued priorities are to elevate guest experiences, generate ambitious business results, and strengthen local community ties.
“We’ll achieve this through curated dining options, personalised service, and partnerships with local artisans. All of this reflects the warmth and charm that defines The Hari brand.”
Snoeks said he was fortunate to have an excellent team, and that by fostering a culture of excellence and prioritising guest feedback, every experience is ensured to be memorable.
The Hari Hong Kong has explored smart technology for seamless, personalised services and prioritising enhancements based on industry trends and guest feedback, such as voice-activated in-room control systems, and mobile ordering of in-room dining and housekeeping services.
Looking ahead, Snoeks said the need for adaptability would be key.
“We’ll stay agile, responding to market changes and guest feedback to refine our offerings. Luxury requires an individual approach with different needs for different guests. Creating memorable, unique experiences is what we aim for.”
He added that the industry has evolved with a focus on wellness and sustainability. He said guests crave authentic experiences that foster connections, and that the industry must stay relevant and focused while navigating ever-changing expectations.
The hotel has plans to host themed events that celebrate local culture, including its The Hari Art Prise, which is now in its third year, as well as special initiatives for its fifth anniversary that will resonate with both its local and international guests.
At The Hari Kong Kong, Snoeks said the unique blend of modern luxury, local culture, sustainability and its team set it apart from others.
“We are not just a hotel; we are an experience, enhanced by excellent service in every aspect.”
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