The Rees lake-front luxury New Zealand hotel has achieved a Qualmark Gold Award – the top seal of approval by the rating system known as ‘New Zealand tourism’s official mark of quality’. It is only one of two gold award recipients to date in the South Island by the independent assessor, Amanda Calvert.
The revised Qualmark criteria based on ‘sustainable tourism practices’ focussed on the economic, environmental, people, and health and safety aspects of tourism businesses.
According to The Rees general manager Mark Rose, zeroing in on the social responsibility aspect was vital.
The Rees was recognised for particularly excelling in customer service initiatives and customer satisfaction levels.
How the property has consciously aligned its business through investing in practical action to link guests with its unique cultural sustainability aspects also earned high praise. Rose believes that the impact of the gold award shows the team at The Rees is ‘walking the talk’.