Boutique fly fishing lodge, Owen River Lodge, has received top honours at the 2019 New Zealand Tourism Awards, taking out the Visitor Experience category.
The Angus & Associates Visitor Experience Award recognises a tourism business that is driving value through meeting and exceeding the expectations of visitors. Judges were looking for leadership in visitor experience, operational excellence, and demonstrable results.
“Owen River Lodge is delivering a world-class visitor experience, in line with goals 3 and 4 of the New Zealand Tourism Sustainability Commitment," said managing director Cristine Angus. "The judges noted that Owen River Lodge has as its primary focus the experience of its guests and it enjoys exceptionally high levels of visitor satisfaction, referrals and repeat business as a consequence."
Angus & Associates’ services include a specialised customer insight solution for tourism businesses (the Tourism CXI). The Tourism CXI allows tourism businesses to get valuable insights on their customers so they can better meet their needs, and drive growth through positive word of mouth.