The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter the industry, providing ready access to skills development, showing career pathways and career progression. Resulting in a workforce who are prepared for the future, valued for their skills, confident, engaged in their work and invested in remaining in the industry.
Hospitality New Zealand has partnered with Shane Green, a global expert in customer experience and organisational culture to bring our members and their future leaders this outstanding leadership programme to transform employees’ mindsets, experience, and habits to improve customer experience, employee experience, and organisational performance.
Emerging Leaders Course
The objective of the course is:
- Develop an understanding of the relationship between culture (employees) and brand (guests) and why leadership is important to both.
- Provide insights into what leadership is and how a person can inspire others through their actions and words.
- Learn about the core leadership skills that front line managers and supervisors must develop early in their career.
- Create opportunities for front line managers to be mentored and coached by their manager in an organised and deliberate fashion.
For more information on this course visit here.
