General managers wear different hats depending on what the day calls for. No day is like another, but guests remain at the forefront of everything.
Having been in the hospitality industry for nearly three decades, Shaarn Letele began his career as a room attendant here in Auckland. After relocating to Sydney, Letele joined the Accor Group and later TFE Hotels, where he has been hotel general manager for fifteen years.
Presently at the Adina Apartment Hotel at Sydney’s Darling Harbour, Letele is looking forward to the hotel's exciting new plans.
Located in the heart of Sydney’s CBD, at King Street Wharf, the area is known for its attractions, such as the extensive number of bars and eateries, Madame Tussauds, Wild Life Sydney Zoo, aquarium, harbour cruises, cinemas, and the ICC. Guests are truly spoilt for choice when they stay at Adina.
“The apartment-style hotel is right on Darling Harbour, so it’s perfectly situated for leisure guests, families (with interconnecting rooms) and business travellers,” said Letele.
“The CBD and the exciting new lifestyle precinct of Barangaroo are also within easy walking distance, ensuring you never have to walk far to be in the thick of the action.”
Over the next few months, the primary focus will be guest rooms and elevating service through the housekeeping and maintenance teams.
TFE Hotels strongly emphasises digital technology and enhancements to the guest experience across its portfolio, and some fantastic products and changes will be announced soon.
However, maintaining demand despite inflation and high energy costs is a challenge the hotel aims to face by developing strategies to deliver the best possible value.
“Making a positive first impression is key, and we’ll work hard to ensure we deliver the first-class service our guests expect.”
At the same time, visitor arrivals continue to improve, driving hotel trading and showcasing a steady rebound in corporate business.
Darling Harbour is a top attraction in the CBD area of Sydney. Barangaroo is transforming with an influx of corporates, locals, and leisure businesses, making it an exciting time for Letele to work at the hotel.
