CHINA | H World has advanced its sustainable development through service innovation and green operations, as outlined in a recent report.
H World Group Limited has released its 2024 Sustainability Report, reaffirming its commitment to sustainable growth powered by innovation, inclusion, and bold environmental action. Recognised as the "Outstanding ESG Practice Cases of 2024" by the China Association for Public Companies, the company continued to enhance its ESG practices and drive sustainable development across the industry.
The report outlined the Group's commitments, strategies, management efforts, and achievements across six key dimensions: corporate governance, service excellence, employee well-being, industry advancement, environmental responsibility, and social contribution.
H World advanced its green vision through three key pillars: green buildings, green operations, and green services, in partnership with its global ecosystem.
- Green Buildings: Flagship products such as Hanting 3.5, JI Hotel 5.0, and Hi Inn 2.0 have adopted modular construction techniques, enabling faster construction, superior quality, and significantly lower environmental footprints.
- Green Operations: Environmental criteria were integrated into supplier partnerships, advancing initiatives like eco-friendly materials, smart linen management, and sustainable laundry systems to reduce resource consumption.
- Green Services: The "Green Living" program in China encouraged 872,000 guest stays to opt out of towel replacement. The program has reduced over 7.88 million pieces of towel laundry, saving over 24,000 tons of water, 680 MWh of electricity, and preventing 676 tons of carbon emissions. The program was powered by a partnership with Alipay, combining hospitality and fintech innovation for measurable impact.
H World is proud to champion female leadership across all levels of the organization. H World has 28,502 full-time employees by the end of 2024, 62.4 percent of whom are women. Within its China operations, 59.6 percent of all hotel general managers are female. On H World's Board of Directors, female directors accounted for 42.9 percent.
H World partnered with over 130 universities in more than 100 cities across 27 provinces have created over 2,600 annual internship positions. In 2024, H World was recognised by the Ministry of Education as an "Outstanding Industry-Academia Cooperation Case" and named one of the "Most Popular Employers Among Chinese University Students" by 51job, one of China's largest recruitment platforms.
H World continued to elevate its service standards through strengthened safety measures, diversified offerings, and breakthroughs in digital innovation.
The Group also established a Security Assurance Committee, led directly by the CEO, to oversee guest safety. It has enacted 16 internal policies, including the Information Security Management Framework, as well as data privacy statements for both individual and corporate members.
To support suppliers in improving product and service quality, Legacy Huazhu partnered with external auditing agencies to establish a third-party supplier audit assessment system. In 2024, a total of 972 audits were conducted, covering 699 suppliers. The audit coverage rate for strategic and key suppliers reached 98 percent.
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