Mews, the hospitality operating system, has announced a strategic partnership with Uber to embed ride booking, real-time tracking and integrated billing directly into the Mews platform.
Uber announced GO-GET 2026 last month, organising the app around three actions: go, get and travel. Alongside a series of partnerships on the rider side, the Mews integration extends the same direction into the hotel's property management system (PMS), giving hoteliers a way to offer Uber rides as part of the guest stay rather than a transaction that happens outside their walls.
At Mews Unfold on May 27 in Amsterdam, Christophe Peymirat, Sr. Director, General Manager, Uber for Business EMEA, and Mike Coscetta, President of Mews, will take the stage together to discuss how collaboration between travel technology, hotels and companies outside the traditional travel sector is reshaping the guest experience.
Transportation bookings are one of the most common guest requests and one of the most manual processes in hotel operations. Mews research from 2026 found that guests arrange their own transportation and spend an average of $50 on it per stay, money that bypasses the hotel entirely. With this integration, hoteliers can drive additional ancillary revenue by offering this service to guests.
This highlights a significant opportunity: guests today want a 'frictionless' stay where the hotel solves every problem for them, not just the room. By bringing these moments together, this integration allows hotels to move beyond just accommodation and deliver the fully connected experience guests are looking for.
The integration will enable hotel staff to request rides for guests in just a few clicks, track journeys in real time, and manage payments seamlessly, all within Mews. Airport pickups and last-minute changes will be visible and manageable from within the Mews platform.
"Hotels put enormous effort into the guest experience within their four walls," said Christophe Peymirat, Sr. Director, GM, Uber for Business EMEA.
"The journey to and from the property is just as much a part of that experience. Connecting Uber's network directly into the Mews platform is a practical step toward giving hotels visibility and control over something they have been managing manually for decades."
The same logic applies to hotel teams: staff transportation for late and night shifts gives hotels a simple way to arrange stress-free, reliable journeys home for team members and improve staff satisfaction.
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