Hilton Worldwide has marked the official introduction of the Digital Key technology at their 1000th hotel in New York City. This comes two years after launching an app functionality that gives guests the ability to choose their room before arriving at a hotel and enter their room using the Hilton Honors app as a key. Since then, guests have opened more than 6.4 million doors using the technology. The company plans to reach 2,500 hotels with this technology by the end of this year including debuts in New Zealand, United Kingdom, China and Malaysia.
“At the beginning of the rollout, we could bring Digital Key to 100 properties in six months,” said Joshua Sloser, senior vice president of Digital at Hilton. “Today, we are able to bring 100 properties live in an average of 24 days. Our team members appreciate how this technology can personalise the guest experience and they love being part of something that is progressive and game changing.”