TOP SHELF CELLAR DOOR

Wineries around the country will be welcoming a new training assessment designed to recognise and reward high standards of customer service at New Zealand’s vineyard cellar doors. ServiceIQ has introduced a new unit standard dedicated to cellar door sales expertise, as part of its NZ Certificate in Tourism (Visitor Experience) Level 3. The qualification can be completed on the job by staff taking care of customers at any vineyard cellar door in the country. The unit standard complements the world famous New Zealand industry that relies on certified international levels of expertise at each stage of the wine making process, from grape growing to marketing.