The results of the annual Reader’s Digest Quality Service Award (QSA) have been announced.

The awards offer a guide for Kiwi consumers keen to know which businesses are nailing customer service.

The QSA survey offers 40 gold and 40 silver recommendations, with categories including insurance, retirement villages, loyalty cards, campervan rentals, department stores and internet providers

2019 was the sixth consecutive year for these awards, which recognise how exemplary customer service can be delivered.

Whilst businesses and organisations who have enjoyed QSA medal success in previous years are featured, there are newcomers to the podium too. First-time winners celebrating this year are The Tile Depot (winner in the Tiling Stores category) and Smith City (winner in the Furniture Stores category).

Category                                                            Gold Winner                   Silver Winner

Car Insurance AA Insurance AMI
Car Rental Avis Hertz
Coffee Shops & Cafe Robert Harris Muffin Break
Cruise Company P&O Cruises Royal Caribbean
Department Store The Warehouse Farmers
DIY Home Improvement Store Mitre 10 Bunnings
Hearing Services Bay Audiology Triton Hearing
Electrical Appliance Store Noel Leeming Briscoes
Flooring Store Carpet Court Flooring Xtra
Furniture Store Harvey Norman Smiths City
Garden Centre Palmers Orderings
Gas & Electricity Provider Contact Energy Genesis Energy
Health Insurance Southern Cross NIB
Educational Tutors Kip McGrath Number Works ‘n Words
Home & Contents Insurance AMI AA Insurance
Home Loan Supplier ANZ ASB
Home Design & Build Service G.J. Gardner Signature Homes
Internet Service Provider Spark 2degrees
Kindergarten Centre Operator BestStart Central Kids
Life Insurance Southern Cross AA Life
Liquor Outlet Liquorland Super Liquor
Loyalty Card New World AA Smartfuel
Mobile Phone Service Provider Spark Vodafone
Manufacturer – Certified Used Car Sales Signature Used Cars
Honda Certified Used Cars
Meal Plan Delivery Service My Food Bag Bargain Box
Campervan Rentals Jucy Maui Rentals NZ
Optometrist SpecSavers OPSM
Paint & Decorating Store (exc DIY/Home Improvements) Resene Guthrie Bowron
Personal Banking ANZ ASB
Pet Insurance Southern Cross Pet Insurance AA
Pizza Franchise Dominos Pizza Hut
Real Estate Sales Harcourts Ray White
Retirement Village Ryman Health Care Bupa NZ
Roadside Assistance AA Roadservice AMI
Used Vehicle Dealerships Turners Cars Buy Right Cars
Stationery, Books, Gifts Warehouse Stationery Whitcoulls
Supermarket Countdown New World
Tiling Store (exc DIY/Home Improvement Stores Tile Depot Tile Warehouse
Travel Insurance Southern Cross Travel Insurance AA Travel Insurance
Tyre Retailers Bridgestone/Firestone Tony’s Tyre Service