Cross-Tasman Deal for Adventure Tourism Operator

A new relationship marks a Kiwi company’s first major reservations, operations and e-commerce software customer overseas.

In a signal of confidence in the post-COVID-19 recovery of the tourism sector, Experience Co. Ltd has announced that it has selected Queenstown-based IBIS Technology as its tourism business systems software provider for the company’s skydiving operations in both New Zealand and Australia.

Experience Co. is New Zealand and Australia’s leading Skydive operator with three skydiving businesses in NZ’s Southern Lakes region, including the world-renowned NZONE Skydive, Skydive Southern Alps and Skydive Wanaka. The company also offers tandem skydiving in 13 locations in Australia and several marine-based operations in Far North Queensland.

“Now is the time to reconsider how we are operating our businesses to both streamline operations and improve the holistic experience of the customer with our brands,” said John O’Sullivan, CEO of publicly-traded Experience Co.

“After a thorough review of tourism business operations systems available in our markets, we chose IBIS because of its integrated ‘whole business’ functionality and 22 years of committed customer support. The IBIS team has deep knowledge of the skydiving and tourism industry and they’re very passionate about that. I look forward to working together as partners with IBIS to help us rebuild New Zealand and Australian adventure tourism in a way that strengthens both our business and the customer experience.”

“We’re excited about the opportunity to work with the brilliant team at Experience Co., both here in NZ and as one of Australia’s largest tourism businesses,” commented founder and CTO of IBIS Erik Bradshaw.

“IT systems are a mission-critical part of our customers’ success. Recognising this, IBIS has taken a financially conservative approach to managing our own business so that we can be a solid partner to Experience Co. and other customers in these challenging times.”

Experience Co. will implement IBIS systems this winter, giving staff time to ‘settle in’ before the tourism visitor numbers begin to climb to their new normal. IBIS Technology has been designing tourism business management solutions for the New Zealand tourism industry since 1998.

Fully NZ-owned and operated, the company has grown from its early start in reservations software to offering an integrated platform for online and direct reservations, admissions, point-of-sale, e-commerce, accounts management and reporting for tourism and leisure businesses large and small.

As the leading tourism business management software company in New Zealand, IBIS focuses on partnering with its clients to ensure that its software and services add value, improving both business and customer experience results.

Experience Co. is an adventure tourism company founded in 1999 in Wollongong, New South Wales, with the vision of now becoming the largest and most respected adventure tourism company in the world.

In Australia, Experience Co. owns and operates Skydive Australia along with several marine and tour businesses operating in Far North Queensland, while in New Zealand they run NZONE Skydive, Skydive Wanaka and Skydive Southern Alps.