Hilton announced the latest in a series of technology innovations that enhance the guest experience across the company’s 18 world-class hotel brands. In a first for a major hospitality company, Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key.
Hilton also announced an enhancement to a highly valued Hilton Honors benefit, providing members with early confirmation of a favourite perk – complimentary room upgrades. Eligible Gold and Diamond Hilton Honors members will be notified of their space-available upgrade 72 hours prior to arrival, enabling the member to choose their upgraded room directly when they check in via the Hilton Honors app.
These two enhancements join the recently launched Confirmed Connecting Rooms, another industry first that allows individuals to easily and instantly confirm at least two connecting rooms at the time of booking.
“We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” said Chris Silcock, executive vice president and chief commercial officer, Hilton.
“Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most – creating new memories.”
Sharing Your Digital Key with Travel Companions
Since its 2015 launch, Hilton’s Digital Key has expanded rapidly. The technology is now available at more than 80% of Hilton’s portfolio, or close to 5,400 of Hilton’s more than 6,600 properties worldwide. It has been used to open more than 135 million guestroom doors, and has reduced plastic waste by 125 tons, furthering Hilton’s Travel with Purpose commitment to cut its environmental footprint in half by 2030. In the coming months, Digital Key Share will roll out globally to all hotels currently offering Digital Key technology.
Enhancing the Complimentary Room Upgrade Benefit for Elite Members
Celebrating elite Gold and Diamond Hilton Honors members with complimentary, space-available upgrades at the time of check-in is one of the program’s most important perks, and now, Hilton Honors is enhancing this valued benefit even further. When possible, Hilton will notify Gold and Diamond members of their complimentary upgrade 72 hours prior to arrival. This will enable the member to choose their upgraded room directly via the Hilton Honors app.
Easily Book and Instantly Confirm Connecting Rooms
Earlier this year, Hilton launched a solve for a long-time travel planning frustration and was the first major hotel company to introduce a booking experience that allows individuals to easily book and instantly confirm at least two connecting rooms. This innovative technology, Confirmed Connecting Rooms by Hilton, is rolling out globally and is available when booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the portfolio’s 18 brands.
“Our guests across Asia Pacific are among the most digitally connected and savvy. They value the convenience of having all that they need in the palm of their hands, and we continue to cater to these expectations with our industry-leading digital innovations,” said Ben George, senior vice president and commercial director, Asia Pacific, Hilton.
We look forward to welcoming our valued guests and members when they are ready to travel again.
These innovations are a continuation of Hilton’s mission to further the digital welcome experience for valued guests and Hilton Honors members. These enhancements increase flexibility for travellers so they can relax and enjoy their destination, whether travelling for business or leisure, with family or friends.
