Potawatomi Hotel & Casino has entered a deal to deploy the complete suite of INTELITY's strong staff and guest management software throughout the property. As a provider of hospitality's leading guest experience and staff management platform, INTELITY will enable Potawatomi to offer a complete mobile guest experience.
INTELITY's cloud-based platform will enhance Potawatomi's effort to deliver a more digital connection and personalised guest experience. The mobile app and smart-room tablets provide guests with unparalleled convenience. From pre-arrival check-in, a mobile key, room service, ordering food for in-room dining, and making restaurant and activity reservations, guests will get a high-tech experience at the touch of a finger.
In addition, the INTELITY platform's back-office system, GEMS, will equip Potawatomi's facility to streamline service, better communicate with guests via messaging, and deliver business insights to the management team to increase personalisation. Staff will be able to track, manage and service guests at a high frequency.
"We are always trying to figure out ways to provide our guests the best experience possible, and this cutting-edge technology will be a fantastic amenity for hotel guests," said Dominic Ortiz, CEO and General Manager of Potawatomi Hotel & Casino. "We aim to make big and bold changes to our guest amenities, and this INTELITY platform will help us do just that in our hotel."
Situated in Milwaukee, Wisconsin, Potawatomi Hotel & Casino offers endless entertainment options. With 500 guestrooms, multiple food outlets, and a full casino, this property will utilise the industry's top technology to manage the fast-paced logistics more efficiently.
"INTELITY is excited to implement the complete system to Potawatomi," said Benjamin Keller, SVP of Sales & General Manager. "Our all-in-one platform will provide guests with a seamless experience with the Hotel and Casino."
