Changes to Qantas’ Management Committee have been rolled out, as new CEO Vanessa Hudson prepares to take over. New senior appointments have been made to replace those retiring, as well as structural changes to increase the focus on major investment, such as human resources and customer experience.
A dedicated Chief People Officer position has been created to bring together human resources and industrial relations functions.
The current executive of strategy, people, and technology, Rob Marcolina, will move to the role of Chief Financial Officer. The position was previously held by CEO-designate, Vanessa Hudson.
Following the retirement of Andrew David, Markus Svensson will become the new CEO of Qantas’ domestic wing. Svensson has previously been in the role of chief customer officer.
Catriona Larritt will be the new chief customer and digital officer, responsible for technology and improving customer experience.
There has also been the creation of a Chief Risk Officer, bringing together risk management for the group as a whole, and providing the highest level of oversight and governance. Current Qantas executive, Andrew Monaghan will step into this role.
CEO-designate, Vanessa Hudson said that there is a deep branch of experience at Qantas, allowing the recruitment process to be conducted internally for many senior roles.
“The structural changes announced today are about increasing our focus on a few key areas as we move from recovery to growth, especially when it comes to things that matter most to our people and our customers,” said Hudson.
“We have a lot of expansion planned in the years ahead, and that will translate into thousands of new frontline jobs and millions of hours of training. Keeping our team engaged and supporting them to deliver for our customers is critical, and so is the dedicated Chief People Officer role.”
The transition is expected to be fully in effect by November 2023.
