Queenstown and Milford Sound tourism operator Southern Discoveries is celebrating following a win in Dunedin’s Grand Business South Awards, where it won the Excellence in Tourism and Hospitality category.
This incredible achievement followed the tourism downturn during and post-Covid.
“We took a good hard look at what we do well, to do it better,” said CEO Kerry Walker.
“Comparing pre-Covid figures to today meant reducing the number of Milford Sound cruises, re-inventing the products offered, invigorating the food offerings, and introducing charter packages.”
Using Net Promoter Score (NPS) surveys to gauge customer satisfaction and enthusiasm, Southern Discoveries has seen marked improvement in overall and food NPS scores, increased staff retention, and improved sustainable practices and profitability.
Southern Discoveries is also the first Milford Sound operator to introduce a commentary app available in eight languages.
“We’re trailblazers in enhancing guest experiences and ongoing investment in our region, products and people.”
The company is also committed to sustainability and conservation, having been involved in the Tawaki Project in Harrisons Cove since 2015 and the Sinbad Gully conservation project for the past decade.
