With no two days the same, Jolanta Prusek, general manager at Adina Surry Hills, thrives in the hustle and bustle of the hotel industry.
From coaching the team to talking to guests in the elevator, Prusek never ceases to find excitement.
Her position as general manager marks her seventh position within the TFE Hotel portfolio. Her longtime affiliation is attributed to the hotel chain's positive work environment.
Located in the heart of Sydney, Adina Surry Hills is a popular hotel with an outstanding conference room. Emphasising effective team management, the hotel instils clear guidelines and responsibilities for its staff while infusing a sense of enjoyment into the workplace environment.
When asked why Adina Surry Hills has such a strong guest experience, Prusek attributed it to technology and innovation.
"TFE Hotels is digitally focused and implementing systems which will increase our efficiencies and decrease errors, particularly during the reservation process," said Prusek.
"Caring for the environment, recycling, and using eco-friendly products are priorities. Bringing the experience factor is important, emphasising the uniqueness of each area the hotel is located in."
Balancing new projects while remaining comfortable and reliable for customers is virtual, and Prutek is well-versed in upholding these standards.
Over the next few months, Adina Surry Hills will receive a lift and facade upgrade, with several maintenance projects planned. Prusek has played a vital role in preparing the staff and hotel, ensuring customers feel free of the impact of these ongoing renovations.
When asked what sets the hotel apart from competitors, Prusek attributed it to how they have perfected the basics.
"Our spacious rooms in a fantastic location, coupled with the freedom of stay we offer," said Prusek.
"Guests can enjoy downtime at the pool, indulge in creamy scrambled eggs at Bill's restaurant for breakfast or unwind on the balcony overlooking the city."
The rise in tourism has brought new energy to Sydney, with Adina Surry Hills seeing less of the status quo and more customers looking for a unique experience.
Adina Surry Hills has navigated the changing hotel landscape by adapting its business while staying true to its purpose.
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