As the hotel general manager at Quincy Melbourne, Andrew Edwards covers all the bases. From presenting financial results to international owners to helping hotel guests find the best local bar, Edwards is a star addition to the team.
With no two days the same and no stone left unturned, Edwards has involved himself in every aspect of the hotel.
Edwards has a background in promotional marketing and sales, where he developed a passion for connecting with people and achieving the best possible results. He carried this mindset with him into the service industry, where he interacted with customers and gained insight into their needs.
"Consistency is key when it comes to guest service," said Edwards.
"With many guests visiting daily, delivering exceptional guest service to each and every one of them can be challenging. Ongoing and daily training and discussions with the team maintain our culture of exceptional service. We must focus on the many, ensuring all feel an amazing level of service."
Whether he is ensuring a smooth check-in process or resolving issues that might arise during a guest's stay, Edwards is equipped to deliver exceptional service.
Quincy Melbourne's vibrant and engaging atmosphere drew Edwards in, allowing him to inject energy and fun into every guest interaction. He quickly flourished, seeing his role as a place to push the traditional boundaries of hospitality and embrace a more unconventional approach.
"As someone who thrives on creativity and innovation, Quincy provided me with the freedom to break away from 'classic hotel norms' and explore new avenues for enhancing the guest experience," said Edwards.
"Its dynamic and energetic atmosphere mirrored my own approach to hospitality, and I felt inspired to unleash my creativity and drive positive change for both guests and team members alike."
Following the end of Melbournes' peak hotel season, Edwards' top priority has been to help Quincy build on its reputation of excellent guest service while developing new strategies to keep its products top-of-the-line.
Despite the lull caused by the COVID-19 pandemic, Quincy Melbourne has kept a loyal customer base while attracting a new demographic of travellers.
The hotel landscape in Melbourne might be changing, but Edwards is determined to help Quincy stick around.
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