"Service comes down to people, leadership, a can-do approach, being proactive about negative feedback, always delivering quality, and the desire to be high performers."
Nigel Maxey, the adaptable general manager at Vibe Hotel Melbourne Docklands, is a beacon of reassurance in the face of any challenge.
Nigel Maxey, Hotel General Manager
From leading the team to dealing with clients and financials, Maxey's ability to effortlessly navigate any task instills a sense of confidence in his leadership.
He entered his current position after gaining experience across several TFE Hotels, most notably Adina Southbank.
Vibe Hotel is a newly acquired TFE hotel, and Maxey saw the opportunity to take on the role and help build a strong team.
The hotel built 273 carefully designed hotel rooms just over seven years ago. It features seven conference rooms, the Storehouse Restaurant and Bar, an outdoor pool, a spa, a gym and a steam room.
When asked how to overcome challenges within the hotel industry, Maxey underscored the importance of a flexible and well-trained workforce. He highlighted the worth and significance of each individual in the industry, making it evident that his colleagues have been integral to his success.
"In the current climate, the focus is on value and quality, so guests feel like their money is well spent," said Maxey.
"You need to be connected to clients to give them great outcomes."
The hotel industry has faced significant changes over the last five years due to the COVID-19 pandemic. Moving forward, Maxey identified convenience as the most significant trend to emerge. Consumers seek hassle-free accommodation that provides a straightforward experience from beginning to end.
This has driven Vibe Hotel to recruit a talented workforce equipped with the skills, passion and dedication to overcome any barrier between the guest and a positive experience. The emphasis on the hotel's role in shaping guest experiences inspires and motivates Maxey in his career.
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