Holiday Inn Club Vacations Incorporated, an international vacation ownership company, has launched My Vacation Portal, a brand-new, online portal designed and built specifically for Club Members and owners. The portal will provide a centralised, self-service tool for booking reservations, managing upcoming stays, accessing key membership details, making payments, and more.
"At Holiday Inn Club Vacations, customer obsession is one of our core growth strategies, which means we have a passion for not only providing great service, but also for empowering guests to interact with our brand on their own terms," said JP Hurtado, Chief Information Officer at Holiday Inn Club Vacations Incorporated.
"In crafting My Vacation Portal, our focus was squarely on our owners and Club Members. We engaged them throughout the development process, regularly gathering their feedback, testing features, and incorporating their recommendations. The outcome is a user-friendly tool tailored to the needs of our Club Members and owners today, while also staying aligned with the evolving preferences of future consumers."
Key features of My Vacation Portal include an optimised design that allows for seamless access on web browsers and mobile devices, multi-location search functionality with room photo galleries and the ability to book reservations, and a centralised platform for both membership and HOA management, including the ability to make HOA/maintenance fee payments. It will also feature elf-service capabilities for transferring Club Points to IHG One Rewards Points and extending Club Points.
My Vacation Portal is one of several key digital transformation investments made by Holiday Inn Club Vacations. The platform will continuously be updated and enhanced to elevate the experience for owners and Club members.
Encompassing resorts across the United States and the Mexican Caribbean, Holiday Inn Club Vacations Incorporated is a resort, real estate, and travel company with a mission to be the most loved brand in family travel by delivering easy-to-plan, memorable vacation experiences that strengthen families. Based in Orlando, Florida, the company has been a leader in the vacation ownership industry since 1982, when Holiday Inn founder Kemmons Wilson debuted the company's flagship property, Holiday Inn Club Vacations, at Orange Lake Resort, next to Orlando's Walt Disney World Resort.
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