UK-based aparthotel operator Roomzzz has increased its automated payments by 300 percent while decentralising several operational processes, considerably improving employee satisfaction.
Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations. Roomzzz selected RMS Cloud’s Property Management Software from 20 other providers for its multi-property capabilities, ability to automate operations, flexibility, and adaptability.
Previously, Roomzzz automated only ten percent of its payments, with reservation staff manually processing the rest. Thanks to the solution’s ‘Pay by Link’ functionality and Guest Portal, Roomzzz now benefits from 40 percent payment automation.
“The integrated payment solution, RMS Pay, was big for us. A large proportion of our clients need to pay for their accommodation a week before check-in, and we had no way to facilitate that securely,” said Victoria Curley, Head of Commercial at Roomzzz.
“The RMS Cloud PMS automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system. This saves our team a lot of time and removes the risk of human error.
Since integrating RMS Cloud, they have also been able to return several processes to each property, which wasn’t possible beforehand because the technology was too complicated.
“This decentralisation has enabled us to restructure the reservations department, allowing us to upskill our teams more than ever before and considerably improving employee satisfaction.”
The VAT drop is another cumbersome process that RMS Cloud has removed from Roomzzz’s internal workflow. Up to 60 percent of Rome’s guests book for over 28 nights at any time, and the PMS’s automation has removed the need to drop the VAT on every night booked manually.
“Roomzzz has demonstrated what can be achieved when a hospitality provider chooses the right PMS to solve its pain points and improve its efficiencies. The increased automation puts the guest front and centre and gives the team more time to ensure an excellent experience,” said Zen Valli, Managing Director of EMEA at RMS Cloud.
“Simultaneously, the PMS reliably handles operations, payments and reporting in the background. The guest experience must come first, and all hospitality providers should find ways to make that possible.”
Roomzzz customers have also benefited from quicker communication, with RMS Cloud’s triggered correspondence functionality providing instant responses throughout the booking process and guest journey.
