Mark Sergot and Wei Manfredi have been appointed to the leadership team at IHG, where they will spearhead growth.
IHG Hotels & Resorts (IHG) has announced the appointment of Mark Sergot as its new Chief Development Officer (CDO) for the Americas. Sergot will lead IHG’s Americas Development organisation, including its current leadership team, spearheading the region’s growth strategy across the United States, Canada, Mexico, Latin America and the Caribbean.
Sergot has more than 25 years of industry experience in sales leadership roles across global hospitality organisations. He joined IHG in 2020 as Vice President of Global Sales Operations & Enablement. Since 2022, he has led IHG’s Global Sales Organisation as Senior Vice President of Global Sales, overseeing the Americas & Global Accounts teams, guiding strategy, operations and events while partnering with regional sales leaders worldwide.
In his new role, Sergot will lead the growth of IHG’s hotel deal pipeline across its Luxury & Lifestyle, Premium, Essentials, and Suites portfolios, while deepening owner relationships and unlocking opportunities in strategic growth markets.
“Mark is a proven commercial and sales leader whose analytical rigour, disciplined approach to talent, and success in building high‑value customer relationships have transformed our Global Sales organisation,” said Jolyon Bulley, CEO, Americas, IHG Hotels & Resorts.
“His enterprise‑wide mindset and career hospitality experience will be an asset to our Americas growth strategy and ambition.”
Prior to IHG, Sergot spent more than 16 years with Fairmont Hotels & Resorts. He also currently represents IHG on the Board of the U.S. Travel Association.
IHG has also appointed Wei Manfredi as Senior Vice President of AI and Architecture. By welcoming top talent, IHG is further investing in technology leadership to drive meaningful benefits for its owners, guests and teams.
IHG continues to position itself at the forefront of hospitality technology, thoughtfully advancing its digital capabilities, empowering teams to focus on creating memorable guest experiences through deeper personalisation and insight. In her new role, Manfredi will guide IHG’s AI strategy, further strengthen its technical and data architecture, and continue to foster partnerships with leading technology organisations, ensuring IHG’s approach to AI is innovative and grounded in operational excellence, as well as responsible and secure.
Manfredi brings a unique blend of deep technology expertise and franchise understanding, which will help IHG to harness the power of AI while keeping human moments at the heart of hospitality. Her experience spans leading global companies, including McDonald’s, Google Cloud, Lululemon and Visa, as well as advisory roles with top tech boards. She’s been named a top AI leader for 2026 and one of the 100 most influential AI leaders in America.
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