At the 41st annual NYU International Hospitality Industry Investment Conference, Hilton’s CEO Chris Nassetta revealed that he doesn’t tip housekeeping staff.
When asked how much he usually tips, Nassetta said: “I typically do not leave a tip”.
While tipping is not widely embraced in New Zealand, it makes up a large portion of US housekeeping and other hospitality staff’s wages.
The American Hotel & Lodging Association’s gratuity guide suggests leaving $1 to $5 per night, preferably daily in case there are different staff members cleaning rooms on different days.
Nassetta later clarified that he treats his holiday and work trips differently.
“When it comes to tipping in hotels, I have always had a different approach to work and personal travel,” said Nassetta in a statement.
However, he has committed to changing that in the future.
“Going forward, I will tip when travelling for both work and personal travel. Nothing is more important to me than Hilton’s culture and team members, especially our housekeepers, who are central to delivering Hilton hospitality around the world.”