Outrigger Hospitality Group has welcomed five properties throughout the Pacific and the Indian Ocean to its global portfolio in the last ten months. To support the momentum of its long-term growth strategy, the upmarket beach resort brand has announced several critical senior-level appointments:
- Mike Shaff, Senior Vice President of Operations, The Americas
- Jenna Villalobos, Senior Vice President of Commercial Strategy
- Tony Pedroni, Vice President of Operations – APAC
- Jason Zvatora, Vice President of Commercial Strategy – APAC
“As Outrigger continues its strategic expansion, getting our toes in the sand with new beach resorts across the globe, having the right leadership team is imperative. From operations to revenue management – I have full confidence in the expertise of Mike, Jenna, Tony and Jason to navigate Outrigger towards our mission of being the premier beach resort brand in the world,” said Jeff Wagoner, president and CEO of Outrigger Hospitality Group.
As Senior Vice President of Operations, The Americas, Mike Shaff will take the helm at the hotels and resorts operations for The Americas region, focusing on creating positive guest experiences via programming, renovations and repositioning while powering financial performance to ownership. Shaff will also oversee the Hawai‘i Vacation Condos by Outrigger division.
Shaff joined the Outrigger family in 2017 as Vice President of operations for Waikīkī with an extensive background of nearly 15 years in hospitality with KSL. During this time, he served as director of asset management for KSL Resorts – specifically leading four luxury resorts in Southern California and Arizona, each with different ownership and management complexities. He has also been the general manager of major luxury resorts in California, Miami and Arizona.
At Outrigger, Shaff headed the repositioning and renovation of Waikiki Beachcomber by Outrigger, the transformation of Outrigger Reef Waikiki Beach Resort, and is currently overseeing notable renovations at Outrigger Kona Resort and Spa and the OHANA Waikiki East by Outrigger.
As Senior Vice President of Commercial Strategy, Jenna Villalobos will continue to evolve the global commercial strategy for both corporate and property, focusing on revenue strategy, international contact centre, customer relationship management (CRM), business intelligence and website technology.
Villalobos joined Outrigger in 2017 as Vice President of revenue management, leading the development of the revenue management strategy for all of Outrigger’s properties in Hawai‘i, Fiji, Thailand, Mauritius and Maldives. With a resume of 25 years in total revenue management and reservation sales, Villalobos was corporate director of revenue optimisation at KSL Resorts. She also assumed various revenue management positions with KSL Resorts, including corporate director of reservation sales and director of revenue and reservations management, where she led revenue strategy during renovations and repositioning.
As Vice President of Operations – APAC, Tony Pedroni oversees all hotel operations in the Asia Pacific region. In 2013, Pedroni first joined Outrigger as general manager of the former Outrigger Laguna Phuket Beach Resort. He boasts ample experience in global hospitality - from serving as general manager for JW Marriott in Thailand, the Renaissance in South Korea and the Waiohai Beach Club a Marriott Vacation Club Resort in Hawai‘i, to hotel management positions in Kuwait, the United Kingdom and Washington, DC.
In 2021, Pedroni re-joined Outrigger as area general manager - Thailand when Outrigger assumed ownership and management of three Outrigger Resorts in Khao Lak, Surin Beach and Koh Samui, leading the renovation of all three properties.
As Vice President of Commercial Strategy – APAC, Jason Zvatora is based in Australia. Zvatora is responsible for delivering APAC performance by helming and driving top-line revenue strategies, staying ahead of market trends and directing the property commercial teams to success.
A hotelier at heart, Zvatora boasts nearly 20 years of experience in operational and commercial leadership. During his short break from Outrigger, he was the chief operating officer at Next Story Group, where he spearheaded the hotel operations, sales, marketing and commercial strategy and drove guest experience through highly differentiated brands. While at Outrigger, Jason served as a corporate director, revenue management and distribution – APAC.
