The J.D. Power 2022 North America Hotel Guest Satisfaction Index Study has announced The Ritz-Carlton as the top luxury brand for the second consecutive year, with the highest guest satisfaction rating among travellers in the luxury segment. The Ritz-Carlton has achieved first place seven times in the past eight years.
"We are thrilled to receive once again this coveted recognition, which shows that through continued innovation and exceptional service, we are delivering a memorable experience and exceeding our guests' expectations," said Donna McNamara, Vice President and Global Brand Leader for The Ritz-Carlton. "This achievement is also a reflection of the hard work and genuine care provided by our Ladies and Gentlemen at our hotels around the world, as their commitment to our guests is at the heart of every stay."
In its 26th year, the North America Hotel Guest Satisfaction Index (NAGSI) measures customer satisfaction from around 34,000 hotel guests for stays in North America between May 2020 and May 2021.
J.D. Power is an international leader in consumer insights, advisory services and data analytics, offering incisive industry intelligence on customer engagement with brands and products for over 50 years.
