USA | Wyndham Connect has officially launched across all Wyndham North America hotels and resorts.
Owners who want to boost revenue, elevate service to guests and make day-to-day operations run more seamlessly can now take advantage of Wyndham Connect in North America.
First announced at its 2023 Global Conference, Wyndham's new guest engagement platform powered by Canary Technologies comes at no additional cost to owners.
Designed to enhance the guest experience through a series of best-in-class, mobile-centric tools, Wyndham Connect leverages one of the most substantial AI-driven large language models, allowing owners to cater to modern travellers and their evolving needs.
In the current market, nearly 2,000 hotels in North America have started using Wyndham Connect, leveraging its benefits to drive value and help support their bottom lines.
"We always put our franchisees first, and investing in innovative technology like AI sets them apart from the competition,” said Scott Strickland, Chief Commercial Officer at Wyndham Hotels & Resorts.
“With access to powerful solutions like Wyndham Connect, our franchisees can manage their businesses more efficiently and curate guest experiences to help make stays more meaningful than ever. The result? Happier guests, higher chances for repeat business and money in franchisees' pockets."
Last year, hotels across all Wyndham brands globally with Overall Social Review (OSR) scores above 4.0, on average, saw twice as much RevPAR growth compared to those with lower scores. Designed to increase profitability by leveraging technology to streamline owner operations, the rollout of Wyndham Connect helps owners keep guests more engaged than ever by personalising their experience.
Whether it's leveraging AI to respond to 80 percent of common guest messages like directions to the airport shuttle or helping guests to plan for a late departure, Wyndham Connect enhances the guest experience while giving staff time back to focus on other key areas of day-to-day operations.
"I do business with Wyndham because they invest in my success,” said Ajit Patel, Wyndham Franchisee.
“With industry-leading property and revenue management services and access to technology like Wyndham Connect, I'm building relationships with my guests and its translating to hundreds of dollars a week that I'd otherwise miss out on."
