CAUGHT MANIPULATING TRIP ADVISOR
Australian hotel chain Meriton Property Services has been fined $2.2 million for trying to prevent negative reviews on TripAdvisor. The hotel chain stopped guests…
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FACIAL RECOGNITION AT MARRIOTT
Facial recognition already plays a fundamental role in travel. Airports across the world scan guest’s faces for security reasons. Tourist’s taking photos at the…
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IHG ‘SMART’ AI ROOMS
InterContinental Hotels Group (IHG) is creating ‘Smart Rooms’ in its Chinese hotels. By way of collaboration with Chinese technology company, Baidu, the rooms are…
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BOOKING SITES ASKED TO STOP MISLEADING CUSTOMERS
Hotel booking sites could be made to stop using “one room left” and other misleading sales techniques if the U.K.’s competition regulator has its…
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TRUMP HOTELS FALL VICTIM TO WEBSITE PRANK
Let this be a warning to any hotel company who is hesitant to buy extra domain names. The Trump Organisation owns 3,643 web domains,…
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REAL-TIME CUSTOMER FEEDBACK
Local Measure, the leading location-based customer experience platform, has announced the launch of Pulse, a new real-time feedback tool for the hospitality, tourism and…
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AMAZON BRINGS ALEXA TO THE HOTEL INDUSTRY
Amazon is aiming to simplify the guest experience in the hotel industry, partnering with Marriott International to introduce Alexa for Hospitality. Amazon Echo will…
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SCENIC HOTELS UPDATES ITS TECH
New Zealand accommodation company, Scenic Hotel Group, has upgraded its booking and distribution technology across its 18 properties. They have signed with RMS- The…
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AI IN TRAVEL: HOW TO STAY AHEAD
As technology progresses, everybody’s lives will slowly become affected by the introduction of artificial intelligence. A few years ago, all this talk about AI…
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