Crowne Plaza Auckland check-ins go paperless

Crowne Plaza Auckland has introduced a new paperless check-in and check-out system.

In a bid to reduce the hotel’s footprint on the environment, the 352-room hotel has substituted the traditional check-in and check-out system with new technology allowing guest reservations to be displayed on an iPad at the front desk.

Guests can check the reservation details on the tablet, sign using a stylus and then receive receipts over email.

“We’re on a journey, and this a great way for us to continue to operate efficiently whilst reducing our environmental impact. The new system significantly reduces our paper usage, and we’re expecting to save approximately 500,000 sheets of A4 paper annually,” said Kahlia O’Shea, operations manager, Crowne Plaza Auckland.

It’s the first IHG property in Australasia and Japan to introduce the technology.

“The goal is that this will provide a seamless and more efficient process for our guests.”

The hotel’s general manager is proud of the initiative, and confident more hotels will introduce similar technology soon.

“With the amount of focus on sustainable tourism practices, I feel many hotels will be adopting a paperless system in the near future,” said Tim Pollock, general manager, Crowne Plaza Auckland.

Last year, Crowne Plaza alongside all other IHG hotels in New Zealand removed plastic straws. Right now the Crowne Plaza is trialling multi-use bathroom amenities in selected rooms to reduce single-use plastic wastage.