Sunny Goo, Hotel Manager, voco Auckland City Centre & Holiday Inn Express Auckland City Centre

Sunny Goo serves as the Hotel Manager for two of Auckland’s most anticipated hotels - voco Auckland City Centre and Holiday Inn Express Auckland City Centre.

Starting out as a restaurant runner in the bustling viaduct scene while studying, Goo worked her way up and later served as the Executive Assistant Manager of a five-star resort in Fiji for four years. Through the buzzing hospitality scene, she eventually met the love of her life, her wife, with whom they now share a beautiful 19-month-old son. 

voco Auckland City Centre and Holiday Inn Express Auckland City Centre are part of New Zealand’s first dual-tower development, offering multiple choices to travellers within one building.

“The smart and simple offering of Holiday Inn Express on the lower levels is complemented by the upscale, lifestyle offering of voco on the upper levels. This ensures we can cater for every preference and budget,” explained Goo.

Adding to the establishment’s point of difference, its rooftop destination, Bar Albert, set to open in mid-July, also boasts the title of the highest rooftop bar in New Zealand.

As new hotels, voco Auckland City Centre and Holiday Inn Express Auckland City Centre is looking forward to showcasing the best of the voco and Holiday Inn Express brands’ guest experience philosophy and touch points.

Having had her son in 2020, Goo shared that it has changed her initial understanding and appreciation of travelling as a family and how they can enhance this experience for their future clientele.

“As we have just opened the doors, we are yet to learn and grow our guest profile – we are excited to see who they will be!”

The COVID pandemic has proved to be challenging for everyone, particularly the hospitality sector, which relies so heavily on the movement of people. Despite the obstacles, Goo and her team have learned to adapt to the shifting landscape and the evolving needs of today’s travellers. 

“While it has been a difficult few years, it has allowed my team and me to be more creative and open to ensure our guests’ experience with us is memorable,” said Goo. “It has also encouraged learning and growth within our team to work together and support one another.”

With the Holiday Inn Express slated to open next week, Goo looks forward to being able to welcome guests from New Zealand and further abroad when the international borders fully open.  

“I am also looking forward to a glass of Rosé and enjoying the beautiful views of Auckland from Bar Albert.”