Leaders in importing cotton goods since 1978, the Vendella brand is now widely recognised as the benchmark of service expectations. “The success of the 100 percent family-owned and operated New Zealand business can be contributed to a few things but firstly; hard work and perseverance,” said Luke Brodie, general manager at Vendella.
“Yes, the blood, sweat and tears approach is a bit cliché, but for it’s real as this company has been built on a relentless desire to improve. It is for this reason that we truly appreciate the support we have from the industry and the potential in our future.“
The second pillar in Vendella’s success is the unwavering commitment to deliver outstanding customer service. The company consistently tracks its performance then refine its processes and products and as a result, Vendella is delighted to say its customers have given them a Net Promoter Score of 91/100
The third pillar to the business’s success is that it has a strong drive within its product innovation and development team which solidifies its reputation for delivering fit-for-purpose products that exceed both customer and guest expectations.
“Our clients trust us to take care of the supply of pretty much everything in the room, which frees them up to focus on the guest experience.”
Part of this innovation is to deliver on sustainability which continues to be a major force of influence in the hotel market. Vendella has made sure it leads the charge with its environmentally-conscious initiatives.
For example, the microfibre fill of Vendella’s most popular pillow is made from 22 recycled plastic bottles. The same pillow also raises funds which the company donates to Keep New Zealand Beautiful to plant native seedlings.
“In the last 12 months, we’ve funded the planting of 1000’s of trees and recycled over 600,000 plastic bottles and as a result, we’ve been announced as a finalist for the KNZB Most Sustainable Business project for 2018.
Vendella’s understanding of the market and what’s important to you has enabled the team to provide considerable success through strong and meaningful relationships with its clients.
For more information about Vendella call 0800 806 335 or visit www.vendella.co.nz.